Studio Trilogy privacy policy

Overview

Trilogy (Studio Trilogy LLC.) is committed to protecting the privacy of our members and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information We Collect

  • Personal Identifiers: Name, email address, phone number, billing address, and in some cases, date of birth.

  • Payment Information: Credit/debit card details, when provided for memberships or class purchases.

  • Health Information : Any disclosures you volunteer on intake forms or in communication with instructors (e.g., injuries)

  • Usage Data: Website browsing behavior (pages visited, time on site), class attendance records, purchase history.

  • Device Data: IP address, browser type, operating system. This is collected by services like Squarespace and Google Analytics.

How We Use Your Information

  • Providing Our Services: Processing memberships, booking classes, sending class reminders, and communicating offers/promotions.

  • Improving Our Experience: Analyzing usage data to optimize website design, class offerings, and studio operations.

  • Customer Support: Troubleshooting technical issues and responding to your inquiries.

  • Marketing: With your consent, we may send promotional emails or texts. You always have the right to opt-out.

  • Legal Compliance: Information may be disclosed if required by law or to protect the rights and safety of Trilogy and its community.

How Your Information Is Shared

  • Payment Processors: We use secure third-party platforms (likely Square or Stripe) to process transactions. Their privacy policies also apply.

  • Scheduling Software: Acuity Scheduling collects and stores some member data. It's crucial to review their privacy policy.

  • Analytics Providers: Google Analytics tracks website data for insights, but this is anonymized to the extent possible.

  • Limited Exceptions: We may disclose information if we believe it is necessary in good faith to:

    • Comply with the law or legal process.

    • Protect the rights and safety of Trilogy, our members, or the public.

Security Measures

Trilogy takes reasonable steps to protect your information from loss, misuse, and unauthorized access or disclosure. Here are some measures in place:

  • Secure Data Storage: We use encrypted storage and firewalls where possible.

  • Employee Training: Staff is trained on data security best practices.

  • Limited Access: Only authorized personnel have access to sensitive information as needed for their roles.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal information we hold.

  • Rectification: Update any inaccurate information we have about you.

  • Erasure: In certain circumstances, you may request deletion of your personal data.

  • Restrict Processing: You can request limitations on how your data is used.

  • Opt-Out: You may withdraw consent for marketing communications and choose not to have your data processed for certain purposes.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from individuals under 13 without parental consent.

Changes to This Policy

Trilogy may update this Privacy Policy periodically. We will notify you if significant changes are made. The most current policy will always be posted on our website.

Contact Us

For questions or concerns regarding our Privacy Policy:

  • Email: hello@studio-trilogy.com

  • Phone: 504-300-7009